1:00 A sports analogy...
1:40 Their coach has a plan without emotion
2:45 It doesn't matter what the situation is
4:00 The best parents have a plan too and remove the emotion
5:00 It doesn't matter how it makes US feel
6:10 They show up every day based on the plan
7:20 It's not the kid's fault, it's your fault
8:15 Have a plan, communicate the plan, execute the plan